TERMS & CONDITIONS

Delivery Charges

The delivery costs and times quoted on our website are for delivery to UK mainland only. We welcome orders from outside of the UK mainland; please contact us before placing your order.

UK delivery charges will be applied according to the weight of your order, with postage costs being displayed at checkout. 

We aim to dispatch all 'in stock' items within 1-2 working days.

Handcrafting made to order ceramic goods is a lengthy process so we need to make you aware that items can take several weeks to be ready depending on the volume of your order and current work flow.   ETA times are given for each category and we ask that you familiarise yourself with these schedules and are happy with such before placing an order.

Please be advised that weekends and Bank Holidays are not classed as working days.

Poppins Pottery will not be responsible for delays in delivery caused by any third party. Time frames given represent the average time to deliver products to our customers.

Please note that the delivery schedules listed here are only intended as a guide. Poppins Pottery has no control over the specific delivery schedules of third party carriers. Delivery is normally made by Royal Mail/courier and a signature is required.

Cancellation or Changing an Order

If you wish to cancel or change your order before it has arrived, please contact us on 07826170869. We are unable to cancel personalised orders due to the individual design of each item. Orders for non-personalised goods can be cancelled if the goods have not been despatched. Where goods have been despatched please see our Returns & Refunds Policy.

Returns & Refunds

If for any reason you wish to return your order, please contact us on 07826170869 within 7 days of receipt.

We will refund your order once it is received by us in its original condition.  The cost of return will be at your expense, unless the item is faulty.  When returning goods please obtain a proof of posting from the Post Office as we cannot provide a refund or exchange if we do not receive the goods back and in their original condition and packaging.  Poppins Pottery cannot be held responsible for returned items that go missing in the post.

If in the unlikely event that you have received a damaged or defective item please contact us and we will provide instructions for returning the product and arrange a full refund including postage costs or exchange.

Personalised items can only be returned if faulty. Poppins Pottery cannot be held responsible for a customer giving an incorrect spelling or wording.  Your statutory rights are not affected.

Delivery schedules are only provided as a guide and are dependent on stock levels as well as the logistics of our selected carrier.